ORDERS - PAYMENT - SHIPMENTS
Orders can be placed through our online store, or by telephone. The payment methods accepted are:
- Payment by bank transfer
Upon receipt of the order we will send a confirmation email containing the bank details on which to make the bank transfer. Once you have made the transfer, please send us a copy with the order number highlighted. This information is useful for speeding up the evasion procedures. When the invoice amount is posted to our account, your order will be processed immediately.
-Payment with bank transfer
-Payment with Cash on delivery - on delivery of the product (2% additional fee on the price of the product (s))
-Payment with credit cards
-Payment with PayPal (additional fee of 3% on the price of the product (s))
The shipment will be made by courier, with fast and assured mode. The delivery will take place at your address, indicated to us when ordering. If the Corriere finds your faulty availability you will still have the possibility to return the parcel to the same address or to pick it up at the Corriere area branch (stock).
Shipment times received are processed from 2 to 13 working days from Monday to Friday, excluding holidays, "for assembling and centering between the rim, spokes and engine, the COMPLETE KITS or WITHOUT BATTERY, BATTERIES" for all other Members the same day if made before 12:00, or the following business day. Orders received on Saturday and / or Sunday are dispatched on the following Monday.
Delivery Times of Couriers, for the whole Italian territory is 19 / 48h., With the exception of the Islands, where delivery times will be equal to 72h. For any delays, you will be notified by email or telephone.
EXCLUSION OF LIABILITY
Since My E-bike electric bike kit can not monitor compliance and correct assembly of the kit (s), components or individual components, it does not assume any responsibility for any and all damage, tampering, installation of the kit direct or indirect in any way connected to the use of the pedal assisted bicycle or electric bicycle kit. Anyone using a kit and / or individual components, for the transformation into a pedal assisted bicycle or electric bicycle assumes full responsibility for any loss, cost and damage, whether direct or indirect, of any nature and entity, arising. Moreover, considering the configuration or the free configuration of "DIY kits" of the kits for transformation with pedal assisted bicycle or electric bicycle, My E-bike electric bike kit will supply the required components without judging the adequacy of the chosen equipment. In addition to possible delays of couriers, caused by strikes or other problems. The installation of the accelerator either with an inch or a half knob on your E-bike is not allowed for use on public roads, Highway Code * Article 50 of the Highway Code (modification of Article 24/1 of the law 3.02 .03 No. 14). . Dispersions by couriers for any delays, strikes, in delivering the goods / s.
Assembly: All bicycles for sale are partially assembled to optimize transport. Some bicycles are assembled at 80% others are completely assembled. Although the assembly of the bicycles is within the reach of an average expert user, My E-bike always recommends to be assisted by a technician or an expert during assembly. Not all bicycles are supplied with an assembly manual. My E-bike is not responsible for the assembly of bicycles and is not liable for damage or damage resulting from incorrect assembly of bicycles sold on the site.
Prices: The sales prices indicated on the site are expressed in euros (€) with VAT but do not include delivery costs. Delivery costs are always charged to customers except when product promotions are created and are invoiced at the end of the order as a supplement to the selected products. The system will provide if it is necessary to add shipping costs automatically.
Availability: All the ordered products indicated as available on the site are normally shipped in 2 - 13 working days. In the event that the product ordered is no longer available, is available after the time produced or any delay by the courier, in delivering the product / s, My E-bike undertakes to contact customers by e-mail or telephone for inform them of the time necessary for the delivery of the ordered product or for the cancellation in case of unavailability and reimbursement.
The WARRANTY for all products purchased by My E-bike is (24 months), BATTERIES (36 months). The warranty is valid from the date shown by a valid tax document (receipt or purchase invoice) for the period provided for by law (Dec. 2/02/02 No. 24 implementing Directive 1099/44 / EC) or equal to 24 months, in case of purchase with a receipt, or 12 months in case of purchase with a tax invoice, the battery warranty is 12 months.
The product warranty does not cover normal wear and tear, scratches, abrasions, environmental damage, internal or external parts of the product, consumables, electrical overvoltages, improper care and arbitrary and partial handling, the battery is discharged due to in use, power consumption of the electrical system, terminals not well connected. Scratches, abrasions or damage to the external parts of the product. In particular, it does not cover damage caused by:
- improper use (power supply of the motors-batteries-control units-components, with non-permissible currents and voltages and use under stress of the components)
- falls or even accidental impact caused by the product
- tampering, when the goods have been opened or to which they have been partially or canceled, tampered with the product warranty number or seal.
-try in inappropriate places (extreme temperatures or high humidity, atmospheric agents)
If the malfunction is due to improper use, normal wear and tear or procedures not followed through our manuals, negligence in use, tampering, incorrect installation or maintenance, negligence, or circumstances that, however, can not refer to defects in product operation same.
RETURN OF A PRODUCT IN WARRANTY
In the event that a malfunction of a product under warranty is ascertained, the customer is obliged to return the product, together with a copy of the proof of purchase to:
Gianluca Alleva, via De Paulis Fedele, s.n.c. 64100 Teramo. Please note the following:
- The product must be packaged with sufficient protection to prevent further damage. It is the customer's responsibility to ensure that the product arrives intact at its destination.
- Always supply name, surname, address, telephone number and e-mail address (optional).
- Only ship the damaged product. Do not send other components or accessories.
In the event that the proof of purchase (purchase invoice) is lost, the customer is obliged to contact us directly (telephone or mail) before sending the damaged product. You will be asked to provide us with some data, or to send us a photo of the label with the serial number, in order to verify the purchase with us through our computer system.
Once the product has been received, we will carry out a diagnosis as soon as possible to ascertain that the fault does not derive from improper use (see above: The warranty does not cover).
In the event that the diagnosis ascertains that the conditions set forth in the LEGISLATIVE DECREE 6 September 2005, n.206 (Consumer Code) are not met (for example, if the defect is a consequence of an incorrect use of the product by the customer, see above: The warranty does not cover) My E-bike will contact the customer to inform him of the nature of the defect and of any repair costs. These costs are to be considered charged to the customer.
RIGHT OF WITHDRAWAL
Information pursuant to Legislative Decree no.185 / 99:
Purchases made through the My E-bike site, such as purchases via telephone, since they take place outside commercial premises, are protected by Legislative Decree no. 21 of 21/02/2014, which provides for the possibility for the customer to exercise the right of withdrawal. The customer can exercise the right of withdrawal within a period of 14 calendar days from receipt of goods. This right consists in the right to return the goods purchased to the supplier without any penalty and without specifying the reason, and in the consequent refund of the purchase price.
The right of withdrawal applies to individuals (individuals) who buy for purposes not related to a professional activity. Therefore, purchases made by retailers and companies are excluded from the right of withdrawal. The right of withdrawal applies to all products with the exception of any customized "custom batteries" and provided that the products have not been opened, tampered with, damaged.
For orders paid on delivery and not picked up by the courier, the customer will be charged the return shipping costs and will be withheld 80% of the cost of the product.
If you wish to exercise the right of withdrawal, the customer must send a written communication by e-mail to the address email@example.com within 14 calendar days from receipt of the goods. having as object: Exercise of the right of withdrawal followed by the text of the ORDER REFERENCE (Eg YGKMDVYFN) of the order at the time of the conclusion of the purchase or by filling out the form by clicking HERE. This communication must also contain the reference codes of the products that you intend to return (eg Reference: demo_6), as well as information on how to reimburse expenses incurred (PayPal account, Credit Card, Bank Transfer) specifying the necessary data. The products must be returned by the customer, intact and in the original packaging, complete in all its parts, to Gianluca Alleva, via De Paulis Fedele, s.n.c. 64100 Teramo. Once received the goods and have verified the integrity, we will, within 7 days, to credit the customer the cost of the returned products, withholding, the amount of shipping costs "of the purchase made" which will still be charged to the customer.
We ask our customers to inform us of the actual quality defects within 8 days of receipt of the goods, as also indicated in the WITHDRAWAL section. If, on the other hand, damage has occurred due to transportation, please check the parcel immediately and request a simultaneous confirmation of the damage in writing to the courier. We strongly ask you not to collect the package if it shows visible damage already from the packaging! We are always available for any clarification regarding problems that occurred after the conclusion of the order.
The aforementioned general conditions of sale are subject to Italian law. For any dispute concerning the application, execution, interpretation of these conditions of sale, the Court of Teramo is competent with the express renunciation of the buyer to any other forum.
Under the GDPR "General Data Protection Regulation" 2016/679 (Personal Data Protection Code), which replaced the Legislative Decree no. n. 196/2003, the processing of information concerning you will be based on principles of correctness, lawfulness and transparency and protection of your privacy and your rights.
According to the GDPR "General Data Protection Regulation" 2016/679 of the aforementioned law, we therefore provide you with the following information:
The data you spontaneously provide will be processed, within the limits of the law, for the following purposes: billing, archiving, assignment of manuals or licenses and business proposals, via email or telephone communications, to external parties, such as collaborators, consultants, representatives, transporters, partners, lenders, or other entities only if strictly connected to the execution of the relationship.
Archiving will be done through paper and / or computerized methods in our database.
The provision of data relating to name, surname, address, social security number, telephone number, city, street, e-mail, is mandatory, in order to be able to offer you the service of advice, assistance, shipping of products or services requested by you. Any refusal to provide such data could result in the failure or partial performance of the service provided by My E-bike electric bike kit. These data will not be provided to third parties.
We inform you that personal data suitable to reveal racial and ethnic origin, religious, philosophical or other beliefs, political opinions, membership of parties, trade unions, associations or organizations of a religious, philosophical, political or trade union nature as well as personal data suitable for revealing health status and sexual life, those relating to health, are sensitive data. These data, together with the judicial data, spontaneously given by you, will not be processed without prior express written consent.
The data controller is Gianluca Alleva of My E-bike electric bike kit, at Teramo 64100, via De Paulis Fedele.
The processing of data takes place at the aforementioned location of My E-bike electric bike kit and is only handled by the staff assigned to it.
At any time you can exercise your rights towards the data controller, in accordance with the GDPR "General Data Protection Regulation" 2016/679, in particular you may request to know the existence of data processing that may affect it; to obtain without delay the communication in intelligible form of the same data and their origin, the cancellation, transformation into anonymous form or blocking of data processed in violation of the law; updating, rectification or integration of data; the attestation that the aforesaid operations have been brought to the attention of those to whom the data have been communicated, except in the case in which such fulfillment proves impossible or involves a use of means manifestly disproportionate to the protected right; to object, in whole or in part, for legitimate reasons, to the processing of personal data concerning you, even if pertinent to the purpose of the collection.
For the cancellation of your data you can send an email to firstname.lastname@example.org, indicating in the object CANCELLATION OF PERSONAL DATA.
For more information regarding your privacy rights, please visit the website of the Italian Personal Data Protection Authority at www.garanteprivacy.it